Chapter 4: Business & Administration04:52:00 Service Request Procedures
Computer and Technology Related Work Requests
Service requests for installation and maintenance of computers and computer related hardware and software should be requested via the electronic IT Help Desk system. The IT Help Desk system automatically assigns work according to category. Urgent service requests should be presented to the Assistant Director of Client Services for more immediate attention.
Purchases of computers, computer software, and computer related hardware should be reviewed with Client Services staff to ensure compatibility and integration with institutional standards and existing technology.
Back to Top
|Divisional Review Responsibilities Checklist: Information Technology|
Revision History: July 2002; March 2010; Oct. 2016; Edited June 2020